Refund & Cancellation Policy

This policy explains when Shanti Technologies refunds payments for BaithoBitao, and how. It is part of our Terms of Service.

1. Try before you pay

Every new business starts with a free trial, with no payment details needed. Please use it to make sure BaithoBitao suits you: most refund questions disappear once you have run a few days of service on it.

2. Cancelling a subscription

You can cancel any time from Billing in your admin, or by writing to us. Cancelling stops automatic renewal; you keep full use of the service until the end of the period you have already paid for, and you will not be charged again.

3. When a subscription is refunded

• Your first paid subscription: if you cancel within 7 days of your first payment, we refund it in full.
• Charged by mistake: a duplicate payment, a charge after you cancelled, or a wrong amount is refunded in full, whenever you tell us.
• We could not provide the service: if BaithoBitao was unavailable to you for a long stretch because of a fault on our side, we will refund or credit the affected days.

4. When it is not refunded

• Renewals and later payments, once the period has started - cancel before the renewal date to avoid the next charge.
• The unused part of a period when you cancel or move to a cheaper plan midway.
• An account suspended for breaking the Terms of Service.
• Charges by other companies, such as SMS, WhatsApp, printers or your bank.

5. NFC table cards

Cards are printed to order with your business's details, so they cannot be returned once made. If cards arrive damaged, faulty or printed wrongly by us, tell us within 7 days of delivery with a photo, and we will replace them free or refund you. An order can be cancelled for a full refund until we start printing it.

6. Marketing packages

A marketing package can be cancelled before its next cycle starts. Work already delivered (videos or posts) is not refunded; anything paid for and not delivered by us is refunded or credited.

7. How refunds are paid

Write to us at the contact details below with your business name and the payment. Once a refund is approved we send it within 7 working days to the original payment method (card, UPI or bank account); your bank may take a few more days to show it. A refund for a payment made by bank transfer or UPI outside Razorpay goes back to the account it came from.

Where a refunded payment had a tax invoice, we issue a credit note against it.

8. Contact

Shanti Technologies