Terms of Service

These terms are an agreement between Shanti Technologies ("we", "us") and the business that signs up for BaithoBitao ("you"). By ticking "I agree" when you sign up, or by using BaithoBitao, you accept them on behalf of your business.

1. The service

BaithoBitao is software for cafes, restaurants and bars: QR menus and table ordering, the till and billing, kitchen tickets and screens, inventory, loyalty, feedback and reviews, WhatsApp messages from your own number, reports, and the Android app. It runs on our servers and is provided as a subscription. Features differ between plans, and we may improve, change or retire features over time; we will not remove a core feature you pay for during a paid period without telling you first.

2. Your account

You sign up with a mobile number verified by a one-time code, and that number is the owner's sign-in. You are responsible for the people you add as staff, for keeping sign-in codes and login details private, and for everything done in your account. Tell us at once if you think someone has got in who should not have.

You must give true details about your business (name, address, GSTIN if you have one) and be authorised to accept these terms for it.

3. Free trial

New businesses get a free trial; its length is shown on the plan when you sign up. No payment details are needed to start it. When the trial ends, choose a plan and pay to keep taking orders; if you do not, the account is paused (see clause 6). Nothing you set up during the trial is lost.

4. Plans, prices and payment

Subscriptions are monthly or yearly and are paid in advance. Paid through Razorpay, they renew automatically at the end of each period until you cancel; you can also pay by UPI or bank transfer, which we record against your account. Prices are in Indian Rupees. Any taxes that apply are shown on your invoice.

An invoice for every payment is emailed to the owner and is always available under Billing in your admin. Coupons and referral codes apply only as described when you use them, and cannot be exchanged for cash.

We may change our prices. A change never affects a period you have already paid for, and we will tell you at least 30 days before it applies to your next renewal.

5. Cancelling

You can cancel at any time from Billing in your admin or by writing to us. Cancelling stops the next renewal; you keep the service until the end of the period you have paid for. Refunds are covered by our Refund & Cancellation Policy, which forms part of these terms.

6. Late payment and pausing

If a payment is not received when it is due, the account stays fully working for a short grace period (normally 3 days) and every screen says so. After that it is paused: ordering and billing stop, but your menu, orders, customers and settings are all kept. Paying brings everything back at once.

7. Your data

Your menu, orders, bills, customers and other business records are yours. We use them only to provide the service to you, keep them separate from every other business, and do not sell them or use them to market to your customers.

For the personal data of your customers (names, phone numbers on bills and loyalty lists) you decide what to collect and why: under the Digital Personal Data Protection Act, 2023 you are the Data Fiduciary and we are your Data Processor. You must have a lawful basis for what you collect, and must not message customers who have not agreed to hear from you. How we handle personal data is in our Privacy Policy.

When you close your account, you have 30 days to change your mind; then personal data is erased. Bills and tax records are kept for as long as Indian tax law requires (six years under the CGST Act), after which they are deleted too.

8. Your responsibilities

BaithoBitao helps you produce bills, GST invoices, KOTs and reports, but you are responsible for your prices, taxes and filings: that your GSTIN, tax rates and business details are correct, that you file your returns, and that you hold the licences your business needs (FSSAI and others). We are not your tax or legal adviser.

You agree not to:

• use the service for anything illegal, or to sell anything you are not allowed to sell;
• send spam or messages people have not agreed to receive;
• try to get into another business's account or data, or test our security without permission;
• copy, resell or reverse-engineer the software, or overload it on purpose.

9. Other services we connect to

Some features rely on other companies: Razorpay for payments, SMS providers for sign-in codes, WhatsApp (messages go from your own WhatsApp), Google for reviews, printers and phones you choose. Their terms apply to your use of them, and we are not responsible for their outages or charges.

10. NFC table cards and marketing packages

Printed NFC table cards and marketing packages (videos and posts by our affiliates) are sold separately, at the price quoted to you. Cards are made to order with your details. Refunds for them are covered by the Refund & Cancellation Policy.

11. Availability

We work to keep BaithoBitao running all day, every day, and the till keeps billing even when your internet drops. But no online service can promise to never be down: there may be maintenance, outages at our hosting or network providers, or problems we did not foresee. We will tell you about planned maintenance where we can, and fix problems as fast as we can.

12. Our software

The software, design, brand and content of BaithoBitao belong to Shanti Technologies. Your subscription gives your business the right to use it while your account is active; it does not transfer ownership. Suggestions you send us may be used to improve the product.

13. Liability

The service is provided "as is". To the extent the law allows, we are not liable for indirect losses such as lost profits, lost sales or lost data that could have been exported, and our total liability for any claim is limited to the fees you paid us in the three months before the event that caused it. Nothing here limits liability that cannot be limited by law.

You agree to compensate us for claims made against us because of how you used the service in breach of these terms or the law (for example, messages you sent or taxes you charged).

14. Suspension and ending the agreement

We may suspend or close an account that breaks these terms, puts other businesses or our systems at risk, or is used unlawfully. Where we can, we will warn you first and give you time to fix it. You may stop using the service and close your account at any time.

15. Changes to these terms

We may update these terms. If a change matters, we will tell you by email or in the admin before it applies, and ask you to accept the new version; the date at the top always shows the version in force.

16. Law and disputes

These terms are governed by the laws of India. If a dispute arises, write to us first and we will try to settle it within 30 days. If we cannot, it will be decided by the courts having jurisdiction over our registered office.

17. Contact

Shanti Technologies